What’s your most memorable thing from the last 13 years of Fizz?
Oh that’s a hard one – there are many memorable moments, some good and some not so! On the not so good – being flooded in 2007 wasn’t a great moment and keeping the gallery open when Fenella was having chemo through 2012/13 was really difficult. On a happier note, our opening weekend in 2005 was amazing and the support we’ve had ever since has really touched me. That’s what I love about being in a small town; we really get to know customers and sharing their emotional connections to the pieces they purchase is really special – and has us running for the tissues!
What would Fenella say is your most annoying habit?
That’s easy. Fenella is in charge of all the displays in the gallery. I have a habit of walking in and saying “is that staying there?” when she’s only half way through a new display. I need to learn to wait until she’s finished before I give an opinion!!
Are you from Clevedon?
Very much so – I was born and grew up in West End, Nailsea. My Mum and her parents are from Nailsea and my Dad’s family are Bristolian. I lived in Bristol for 20 years in my earlier career but am firmly settled in Clevedon now. We are so lucky to live and work in such a beautiful place.
What’s the biggest challenge for you running a small business?
With so much to do on a day-to-day basis, it’s easy to get bogged down and lose sight of the bigger picture. Every day I am a marketer, a sales person, a finance department, a buyer, the tea maker and more. The amount of work involved is huge. Finding time to step away and develop the longer-term vision is hard, particularly when your business culture is based on “customers first”.
Who has been your biggest influence in business?
No one person really, although Steve Jobs created a service culture in Apple that I have often referred to as our benchmark. Giving customers a positive and rewarding experience is really important to me.